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RESUME

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Philosophy
  1. I believe human empathy is the key to solving problems.
  2. I ruthlessly prioritize my goals to increase my focus and quality of work.
  3. I say "no" gracefully and sensibly, but unapologetically.
Skills

User Experience Research

User Experience Design

Work​
Experience​
UX Lead, Accenture @ Google
​2016 - present

 

I work for Accenture Digital on the Google account.  In 2 years, I've performed 3 roles: UX Manager, UX Unicorn, and UX Research Leadership.  Day-to-day, I manage all aspects of research and design from start to finish - defining the product, conducting generative research to understand the users, creating low-fidelity wireframes, and measuring progress along the way with evaluative research methods, like Usability Testing.  The most exciting part of my job is developing a framework to baseline user satisfaction for a 100s of products.  

Senior User Researcher, Perficient Digital Agency

​2011 - present

 

I worked for the Digital Agency within Perficient, the IT Consulting Firm.  In 5 years with the agency, I primarily acted as UX Researcher, Product Owner, and Business Analyst for B2B and B2C digital solutions. I’m comfortable translating business expectations into design and technical requirements for projects valued at $.5 million+. I’m a champion of user-centered design principles.  Day-to-day, I elicited requirements, ran applied research studies, and collaborate with cross-functional teams.

Languages

Fluent Spanish

Basic French

Conversational Persian

 

Location

San Jose, CA

 

  • Willing to re-locate anywhere in the bay area for the right opportunity.

 

  • Accustomed to frequent business travel (domestic or international).  Available for 50% travel.

 

Strengths

  • Empathy

  • Adaptability

  • Adding positive energy to the room

  • An eye for details

  • Communication with cross-functional teams

  • Documentation

  • The ability to "lean in" and address the elephant in the room.

  • "herding cats"

Work​ Style​
​Personality
  • I'm creative but still organized.
  • For working in the technology, I'm surprisingly tactile.  I adore notecards, white boards, legal pads, and real printed books.
  • I'm an "ENFP" Myers-Briggs personality type.
  • My top 3 strengths according to the Gallup test are: Woo, Input, and Communication.
  • Taking initiative is easy for me.  I'm always the one making introductions and coordinating.
  • I ask for feedback and critique often.
​
​Time Management
  • I typically manage my time with the Pomodoro Technique.
  • All my emails go to 1 of 2 folders: "Action" or "Read/Review." Most days, my inbox goes down to zero.
  • If I plan a meeting, I lead it in a very detailed and rigorous manner.  If I'm invited to a meeting, I always find out what is expected of me and how to prepare.
  • Physically, I stand up a lot and prefer to change locations frequently. It increases my focus. 
Ancient
History
Odd Jobs and Internships
​2006 - 2010

 

  • AT&T Account Intern at BBDO Advertising Agency

  • Receptionist at a recruiting firm, HireDynamics

  • English Teacher in Buenos Aires, Argentina

  • Sold t-shirts at high school sporting events

  • Teacher for infants to 4-year-olds at a daycare

  • Sales Associate at The Home Depot

  • Barista at Jittery Joe's Coffee

  • Office Assistant for UGA Study Abroad Program

 

Education
University of Georgia

​2006 - 2010

 

​Bachelor of Arts in Journalism, Advertising

Bachelor of Arts, Spanish

Certifications
Nielson Norman Group

​October 2015

​

2 out of 5 credits towards a UX Research specialist certification - Journey Mapping and Usability Testing

​

Product School

​December 2015 - January 2016

 

8-week Saturday course on Product Management in San Francisco, CA

 

Product School Scrum Training

​December 2015

1 day crash course in Scrum Methodology for Product Managers

 

General Assembly
​May 2015

​

10-week online introduction to HTML & CSS

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